Frequently Asked Questions

1. What is OneMoreBook?

OneMoreBook is an online bookstore by KRN BUKUBUKU SDN. BHD., created to make discovering and purchasing books simple and convenient.

2. Do I need an account to place an order?

You may create an account for a smoother shopping experience and easier access to your order history.

3. What payment methods do you accept?

We accept selected online payment methods available at checkout. All payments are processed securely through our payment gateway.

4. How do I know if my order has been confirmed?

Once your payment is successfully completed, you will receive an order confirmation via your registered email address.

5. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

6. How long will delivery take?

Delivery times may vary depending on your location and the courier service. Estimated delivery information will be provided during checkout or after your order has been processed.

7. How can I track my order?

Once your order has been shipped, tracking information will be provided so you can follow the status of your delivery.

8. What should I do if I receive the wrong or damaged book?

Please contact our customer service team with your order number, photos of the item received, and photos of the packaging. Our team will review the issue and assist you accordingly.

9. Can I return or exchange a book?

Returns and exchanges are subject to our Return & Refund Policy. Please refer to the policy page for eligibility and further details.

10. Do you deliver throughout Malaysia?

We currently deliver to selected locations within Malaysia. Shipping availability and charges will be shown during checkout.

11. Can I purchase a book as a gift for someone else?

Yes. Simply enter the recipient’s delivery details during checkout.

12. How can I contact OneMoreBook?

If you have any questions about your order or need assistance, please contact our customer service team at [Email / WhatsApp].